Warranty

Product problems

We want to resolve any problem or difficult you have, to your satisfaction, as quickly as we possibly can.

We guarantee our products for one year from delivery, subject to normal use within the recommendations made by CFO on the website for that product.

If you believe you have a problem product, please do not hesitate to contact us by email using ‘Contact us’. Please describe as much as you can about the issue and give us a phone number to contact you on. If you have a picture, that would be very helpful.

Often a talk on the phone can resolve the issue very quickly. If we cannot resolve it immediately we will seek sufficient information from you or by examining a new product to sort it out.

We will determine whether to send you a replacement component, arrange for a repair or send you a new chair.

Damaged on delivery

If you believe the product we have sent to you is damaged, please take a picture of the problem and email it to us at support@chairsforoffices.com together with your details, within 7 days of delivery. We will swiftly be in touch with you to resolve the problem. We will determine whether to send you a replacement component, arrange for a repair or send you a new chair.

Shortage on delivery

The products we supply are large, so it is easy to count how many packages are delivered. If we fail to deliver as many as you have ordered and paid for, or deliver a different item to the one you ordered, please email support@chairsforoffices.com within 24 hours of the delivery. We cannot accept any claims based on deliveries not being counted or signed for at time of delivery.

Some important information

Please read 'Choosing a chair and FREE fabric samples' to help you make the right choice and to reduce the risk of an expensive return. . . . . . FREE delivery in 3 working days to almost all of the UK. We also deliver to Ireland, from our own stocks. . . . . . Do not hesitate to contact us by email or phone if you need any further information; there is no hard sell, only a support team

Contact Us

01223 967 769
01223 967 006
Support@ChairsForOffices.com