Terms and Conditions

Terms and Conditions - updated 22nd April 2014

·         ChairsforOffices.com and Chairs for Offices are referred to as "CFO".

·         This website, www.chairsforoffices.com, will be referred to as "Website"

·         Visitors and customers to the Website are referred to as "you".

·         The Terms and Conditions for this Website are referred to as "T+C" and follow below.

·         You are responsible for maintaining the security of your username and password.

General

Welcome to this Website. These T+C apply when you use, browse or visit this Website. Please read our T+C before you continue to use the Website. If you decide to use the Website then you are accepting our T+C. If you do not wish to accept our T+C, then you should leave the Website and you should not register, place orders or browse the Website.

Chairs for Offices is targeted at business customers and it is assumed that each order is placed on behalf of a business. By your acceptance of these T+C you confirm that you have the necessary authority to bind the business to the order you are placing.

CFO might revise these T+C by amending this document at any time, so you are advised to check this page from time to time. A revision date will usually be shown at the beginning of the document.

Forming the Contract

After placing an order through the Website, you will send you an email acknowledging that we have received your order and your payment. These emails are for your convenience only and do not mean that your order has been accepted. All orders are subject to acceptance by CFO and CFO will confirm acceptance by sending you an email that contains a VAT invoice (the "Order Acceptance"). The contract ("Contract") between CFO and you will only be formed when CFO sends you the Order Acceptance, whether or not you receive such email.

The Contract will relate only to those products CFO has confirmed in the Order Acceptance.

Delivery and product availability

We make every effort to ensure that we display accurate stock information on the Website. However, delivery commitments are made solely on the basis of stock being available at the time the order is picked at the CFO warehouse, which might be different from that displayed on the Website. 

Mostly, we will use Parcelforce to deliver to you. They will deliver to all parts of the UK, including islands. Delivery is FREE except for post code areas BT, HS1-HS9, IM1-IM9, IV1-IV99, KS27-KS28, KW1-KW9, PA60-PA78, PH17-PH50, PO30-PO41, PS20-PS49, TR21-TR25, ZE; surcharges of between £8 and £20 per item apply to these areas. Exact costs are shown prior to you paying anything in checkout.

Our delivery commitment for the UK (excepting post code areas above) is 3 working days after the day your payment is processed, provided the payment process is completed before midday. Weekends, public holidays, certain periods such as between Christmas and New Year are not working days in this regard.

We deliver to Ireland, Guernsey and Jersey at a cost of £10 per chair.

Deliveries to post code areas that are subject to surcharge may take up to 5 working days.

We do not deliver to PO Box addresses.

Deliveries must be signed for. Should you or your agent refuse to accept delivery of product for which an Order Acceptance has been issued and the product is returned to CFO, then a charge will be made by CFO as if the products were a Return (See Returns). If the product is not returned to CFO, then no refund will be given.

Product problems

We want to resolve any problem or difficult you have, to your satisfaction, as quickly as we possibly can.

We guarantee our products for one year from delivery, subject to normal use within the recommendations made by CFO on the website for that product.

If you believe you have a problem product, please do not hesitate to contact us by email usingContact us’. Please describe as much as you can about the issue and give us a phone number to contact you on. If you have a picture, that would be very helpful.

Often a talk on the phone can resolve the issue very quickly. If we cannot resolve it immediately we will seek sufficient information from you or by examining a new product to sort it out.

We will determine whether to send you a replacement component, arrange for a repair or send you a new chair.

Damaged on delivery

If you believe the product we have sent to you is damaged, please take a picture of the problem and email it to us at support@chairsforoffices.com together with your details, within 7 days of delivery. We will swiftly be in touch with you to resolve the problem. We will determine whether to send you a replacement component, arrange for a repair or send you a new chair.

Shortage on delivery

The products we supply are large, so it is easy to check how many boxes are delivered. Claims for shortages on deliveries must be made within 24 hours of delivery, by email to support@chairsforoffices.com.  Claims made on the basis of the number of packages delivered not being counted at time of delivery, or signed for as unchecked (or equivalent) will not be accepted.

Risk and Title

The products will be at your risk from the time of despatch. Ownership will pass to you when CFO receives full payment. 

If, without written agreement from CFO, you suspend payment, or threaten to suspend payment, or chargeback payment or chargeback part of payment, then without limiting any other right or remedy CFO might have, CFO may require you to deliver up such products. If you fail to do so promptly, CFO might enter any of your premises where the relevant products are stored in order to recover them.

Cancelling an Order before it is despatched or Returning it after it is despatched        (Updated October 2015)

You can cancel your order before despatch or return your chair within 14 days of delivery - please see below for details

Cancelling an order

There will be occasions when you wish to cancel an order. If you wish to do this, waste no time, the sooner you can cancel the better as once it is despatched it becomes a return. We despatch within one working day so be quick!

To cancel, please either call us on 01223 967 769 or email us at support@ChairsForOffices.com or use  ‘Contact us’ .  On receipt of your communication, provided the product has not left our warehouse, we will cancel your order and notify you we have done so. If your payment was processed we will give you a full refund within 14 days. 

Please note though that in most instances, your order is picked and despatched soon after it is received, sometimes within minutes of order receipt. Once the product has left the warehouse, the delivery cannot be stopped and your order will be delivered. You can tell if it has left us because we will have sent you an invoice by email, or you can look in ‘My Account’ to see if the order is marked ‘shipped’. The order cannot then be cancelled and will need to be treated as a return – please see next section.

Returning a chair

Our products are large and heavy! We are happy to accept returns of product you have ordered from us, provided that:

1.     you appreciate that there is charge of £20 (+VAT)** per item returned that we will deducted from your refund to cover the cost of freight

2.     you complete a returns request (see below for how to do this) within 14 days of our delivery to you so that you can get an RMA (Returns Management Acknowledgement) number from us that you can refer to in future

3.     you have maintained the packaging in a condition that will provide the product with secure protection for its return journey by parcel carrier*

4.     the product is in a perfect condition, broken down into components and repacked as it was delivered, for safe carriage

5.     you make the product available for the parcel carrier (that we will arrange) to collect from you

6.     you agree that our refund to you may be reduced if the product or is not in good condition

* Boxes should be opened by carefully cutting the sealing tape, without tearing the cardboard. 

**plus any surcharge that applied because of the delivery or collection location being in a postcode area for which a delivery surcharge was applied.

We will examine the product on its return and if the product is in re-saleable condition, we will refund you within 14 days of our receipt of the product. 

To arrange a return, please complete 'Request a return' found in the 'Customer Service' section  which is at the bottom right corner of every page. You will receive an email from us within an hour giving you an RMA number, which is your confirmation that you have raised a request to make a return. We will then contact with details of how the collection from you will be made. The RMA will allow us to track the product all the way from collection from you through to your refund.

Please note that returns must go to our seating warehouse. They are not accepted at the Registered Office address, where there are no facilities.

Please do get in touch if you have any questions.

Thank you

 

Model Cancellation Form (We have to provide this template by law. You do not have to use it

To Chairs For Offices, 7 Tilia Court, Saffron Walden, CB11 4GP. Phone 01223 967 769. email Support@ChairsForOffices.com . 

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods (Insert detail)

Ordered on (Insert date) Received on (Insert date)

Name of purchaser (insert)

Address of purchaser  (insert)

Date  (Insert)

 

Pricing and payment

The price of any product will be as quoted on the Website at time of ordering, except in cases of obvious error. Prices are subject to change at any time. Prices exclude VAT.

Payment for all products must be by credit or debit card. We accept payment from Visa credit, Visa debit, Visa Electron, MasterCard, JCB and Maestro.

Privacy is important 

This privacy policy sets out how Chairs for Offices (CFO) uses and protects any information that you give CFO when you use this website.

CFO is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

CFO may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1st January 2013.

What we collect

We may collect the following information:

  • name
  • contact information including postal and email address
  • demographic information such as postcode
  • other information relevant to customer surveys or offers

Controlling your personal information

We will not give, sell, distribute or lease your personal information to third parties unless we have your specific permission or are required by law to do so. (Excepting to our delivery partners, solely for the purpose of delivering your order)

What we do with the information we gather

We require this information to understand your needs and provide customers with a better service, and in particular for the following reasons:

  • Internal record keeping
  • To make deliveries
  • To check that you are satisfied with your purchase
  • To improve our products and services or to resolve a problem
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • We may also use your information to contact you for market research purposes. We may contact you by email, or mail but never by phone, unless you specifically give us permission to do so

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A £10 fee will be payable. If you would like a copy of the information held on you please email us at support@chairsforoffices.com

If you believe that any information we are holding on you is incorrect or incomplete, please email us as soon as possible at support@chairsforoffices.com. We will promptly correct any information found to be incorrect.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full or partial advantage of our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 Copyright Notice

This website and its content is copyright of Products for Offices Ltd - © Products for Offices Ltd 2013. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • you may print or download to a local hard disk extracts for your personal and non-commercial use only
  • you may copy the content to individual third parties for their personal and non-commercial use, but only if you acknowledge the website (Chairs for Offices) as the source of the material

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Protection of Website

The purpose of the Website is for shopping, browsing, placing orders or gathering information. You must not use the Website for any other purpose.

You should not post or transfer to the Website any material which might damage the software or hinder the performance of the Website or the computer system on which it resides. You agree to indemnify CFO with regard to liabilities, losses, expenses or other costs howsoever incurred if you do so.

CFO will determine, at our discretion, whether there has been a breach of the T+C by your use of the Website. If so, we may take action as appropriate including but not limited to closure of account, legal proceedings and disclosure of information to law enforcing authorities.

Limits of liability

The entire liability of CFO (including for the acts or omissions of its agents, employees and sub-contractors) to you in respect of any breach of these T+C, also any representation, statement or omission or negligence arising  in connection with these T+C, is set out in the following. 

  • CFO will not be liable for loss of profits; loss of business; loss of goodwill; loss of contract; loss of use; any consequential loss; any damages; any expenses. In any event the total liability shall be limited to £150.
  • CFO will not breach the T+C or be liable for failure in performance of any obligation arising from acts or events out of the control of CFO. For example (but not limited to); fire, flood, wind storm, other natural disaster, war or threat of it, violent conflict, government policies, civil commotion, explosion, adverse weather, failure of plant or machinery or vehicles or computers or software or internet, strikes, instructions by authorities, failure of utility services, fuel shortages. 

Nothing in the T+C will exclude the liability of CFO for:-

  • Breach of any conditions implied by statute or common law
  • Death or personal injury resulting from the negligence on the part of CFO or its employees
  • Any damage or liability incurred by you as a result of fraudulent misrepresentation on the part of CFO or its employees

Waiver and Severability

If CFO fails at any time during the term of the Contract to insist upon your strict performance of any of your obligations under the Contract or under these T+C, or if CFO fails to exercise any of the rights or remedies to which CFO is entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance of such obligations.

If any of these T+C or provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, then the remaining T+C will continue to be valid to the fullest extent of the law.

CFO and you acknowledge that in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these T+C.

Jurisdiction and Variation

These T+C are governed by English Law and you irrevocably submit to this. This does not affect your statutory rights.

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ChairsforOffices.com and Chairs for Offices are trading styles of Products for Offices Ltd ("CFO") a company registered in England (Company no 08183059; VAT 149 8945 05). The Registered Office is at 7 Tilia Court, Saffron Walden, CB11 4GP. No deliveries are accepted at the Registered Office.

Some important information

Please read 'Choosing a chair and FREE fabric samples' to help you make the right choice and to reduce the risk of an expensive return. . . . . . FREE delivery in 3 working days to almost all of the UK. We also deliver to Ireland, from our own stocks. . . . . . Do not hesitate to contact us by email or phone if you need any further information; there is no hard sell, only a support team

Contact Us

01223 967 769
01223 967 006
Support@ChairsForOffices.com