Returning or Cancelling

Cancelling an Order before it is despatched or Returning it after it is despatched        (Updated October 2015)

You can cancel your order before despatch or return your chair within 14 days of delivery - please see below for details

Cancelling an order

There will be occasions when you wish to cancel an order. If you wish to do this, waste no time, the sooner you can cancel the better as once it is despatched it becomes a return. We despatch within one working day so be quick!

To cancel, please either call us on 01223 967 769 or email us at support@ChairsForOffices.com or use  ‘Contact us’ .  On receipt of your communication, provided the product has not left our warehouse, we will cancel your order and notify you we have done so. If your payment was processed we will give you a full refund within 14 days. 

Please note though that in most instances, your order is picked and despatched soon after it is received, sometimes within minutes of order receipt. Once the product has left the warehouse, the delivery cannot be stopped and your order will be delivered. You can tell if it has left us because we will have sent you an invoice by email, or you can look in ‘My Account’ to see if the order is marked ‘shipped’. The order cannot then be cancelled and will need to be treated as a return – please see next section.

Returning a chair

Our products are large and heavy! We are happy to accept returns of product you have ordered from us, provided that:

1.     you appreciate that there is charge of £20 (+VAT)** per item returned that we will deducted from your refund to cover the cost of freight

2.     you complete a returns request (see below for how to do this) within 14 days of our delivery to you so that you can get an RMA (Returns Management Acknowledgement) number from us that you can refer to in future

3.     you have maintained the packaging in a condition that will provide the product with secure protection for its return journey by parcel carrier*

4.     the product is in a perfect condition, broken down into components and repacked as it was delivered, for safe carriage

5.     you make the product available for the parcel carrier (that we will arrange) to collect from you

6.     you agree that our refund to you may be reduced if the product or is not in good condition

* Boxes should be opened by carefully cutting the sealing tape, without tearing the cardboard. 

** Plus any surcharge that applied because of the delivery or collection location being in a postcode area for which a delivery surcharge was applied.

We will examine the product on its return and if the product is in re-saleable condition, we will refund you within 14 days of our receipt of the product. 

To arrange a return, please complete 'Request a return' found in the 'Customer Service' section  which is at the bottom right corner of every page. You will receive an email from us within an hour giving you an RMA number, which is your confirmation that you have raised a request to make a return. We will then contact with details of how the collection from you will be made. The RMA will allow us to track the product all the way from collection from you through to your refund.

Please note that returns must go to our seating warehouse. They are not accepted at the Registered Office address, where there are no facilities.

Please do get in touch if you have any questions.

Thank you

 

Model Cancellation Form (We have to provide this template by law. You do not have to use it

To Chairs For Offices, 7 Tilia Court, Saffron Walden, CB11 4GP. Phone 01223 967 769. email Support@ChairsForOffices.com . 

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods (Insert detail)

Ordered on (Insert date) Received on (Insert date)

Name of purchaser (insert)

Address of purchaser  (insert)

Date  (Insert)

Some important information

Please read 'Choosing a chair and FREE fabric samples' to help you make the right choice and to reduce the risk of an expensive return. . . . . . FREE delivery in 3 working days to almost all of the UK. We also deliver to Ireland, from our own stocks. . . . . . Do not hesitate to contact us by email or phone if you need any further information; there is no hard sell, only a support team

Contact Us

01223 967 769
01223 967 006
Support@ChairsForOffices.com